Shipping policy

Shipping Policy

Suavelle is operated by Suaville, vanha turuntie 8, Finalnd. We ship worldwide.

Processing Time
All orders are prepared and dispatched within 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email with your tracking number once your order has shipped.

Delivery Time
After dispatch, estimated delivery time is 9 business days to most destinations. In total, most orders arrive within approximately 12 business days from the date of purchase. Delivery times are estimates and may be longer for remote areas, during peak seasons, or due to customs checks or carrier delays outside our control.

Shipping Costs
[Free shipping on all orders / Shipping costs are calculated at checkout based on your destination.] The total shipping cost is always shown before you complete your payment.

Order Tracking
Every order includes a tracking number. You can follow your package at any time using the link in your shipping confirmation email. Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees charged by your country. [These charges are the responsibility of the customer and are not included in the order price. / These charges are included in the price you pay at checkout.] Please check with your local customs office if you are unsure.

Delays
If your order will not be shipped within the stated processing time, we will contact you by email with a new estimated date and give you the option to cancel your order for a full refund.

Lost or Delayed Packages
If your tracking has not updated for more than 10 business days, or your order has not arrived within 25 business days of purchase, please contact us at support@suavelle.shop. We will work with the carrier to locate your package and, if it cannot be found, we will send a replacement or issue a full refund.

Incorrect Address
Please make sure your shipping address is correct before placing your order. If you notice a mistake, contact us within 12 hours of your purchase and we will do our best to update it. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will help you as much as possible.

Your Rights
Nothing in this policy limits or excludes any rights you have under the consumer protection laws of your country.

Contact
For any shipping question, email us at suaville59@gmail.com.